1. Information We Collect
When you visit our site or make a purchase, we collect the following types of information:
- Contact information (name, email address, phone number)
- Shipping and billing addresses
- Payment information (processed securely through Stripe — we never store card numbers)
- Order history and product preferences
- Account credentials if you create an account
- Device and browser information collected automatically (IP address, browser type, pages visited)
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to inquiries
- Send marketing emails if you opt in (promotions, new products, restock alerts)
- Improve our website, products, and services
- Prevent fraud and maintain security
- Comply with legal obligations
3. Third-Party Services
We use trusted third-party services to operate our business:
- Stripe — Payment processing. Your payment data is handled directly by Stripe and subject to their privacy policy.
- Shippo — Shipping label generation and package tracking. Your shipping address is shared to create labels.
- Resend — Transactional and marketing emails.
- Cloudinary — Image hosting and optimization.
- Google Analytics — Anonymous website usage analytics to help us improve the shopping experience.
- Google OAuth — If you sign in with Google, we receive your name and email from your Google account.
- Crisp — Live chat support.
- Vercel — Website hosting.
We do not sell your personal information to third parties.
4. Cookies
We use cookies and similar technologies to maintain your shopping cart, remember your preferences, keep you logged in, and analyze site traffic. You can control cookies through your browser settings.
5. Data Security
We implement industry-standard security measures including HTTPS encryption, secure authentication, rate limiting, and CSRF protection. Payment information is processed by Stripe and never touches our servers.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing emails at any time (unsubscribe link in every email)
- Withdraw consent for data processing
To exercise any of these rights, contact us at orders@justinjarcandles.com.
7. Data Retention
We retain your order data for as long as necessary to fulfill orders, provide support, and comply with legal requirements. Account data is retained until you request deletion.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance.
9. Contact
If you have questions about this privacy policy, contact us at orders@justinjarcandles.com.